- Replacement, refunds or repairs may be provided in certain circumstances where our product fails or there are machining or construction faults.
- Shawmac Industries Australia Pty Ltd reserves the right to determine if a replacement, refund or repair is to be offered.
- Customer satisfaction with performance does not constitute product failure and will not be subject to replacement, refund or repair. Specifically, the performance of a firearm suppressor is highly variable and influenced by weather, atmospheric pressure, barrel length, powder charges & type, calibre, environmental conditions, altitude, firearm type and other relevant factors. Due to the high number of variable factors affecting performance; replacement or refunds will not be offered due to concerns with product performance. Specifically; we will not refund the purchase of any suppressor on the basis of a customer claim that a suppressor manufactured by someone other then ourselves decreases the gun shot noise more then our product.
- In the event of a product failure, machining or construction fault which renders the product inoperable or unsafe we offer a full repair or replacement policy within the 12 month warranty period only.
- No replacement, repair or refund will be offered for products fitted to an inaccurate muzzle thread which results in projectile strike to the suppressor.
- No replacement or refund will be provided for customers changing their minds on models or no longer wanting the product.
- No replacement, warranty or refund will be offered where a customer uses corrosive or other chemicals on the supplied suppressor. The recommended cleaning process is regular washing with warm soapy water.
- Customers should note that fitting a suppressor to a firearm does change the point of impact and that the point of impact with and without a suppressor fitted to a firearm will not be the same. Customers should further note that, although uncommon, from time to time a suppressor can change the accuracy performance of a firearm requiring a change of ammunition or modifications to a firearm such as bedding. These are normal outcomes, are not related to a fault with the suppressor and will not be covered by any warranty.
- Shawmac Industries Australia Pty Ltd does offer for sale imported products and products manufactured by other Companies within Australia and internationally. Purchase of these products is conditional on the basis the purchaser understands and accepts Shawmac Industries Australia Pty Ltd will only extend the manufacturers warranty. For these products Shawmac Industries Australia Pty Ltd does not accept any liability to warranty claims. Further; Shawmac Industries Australia Pty Ltd reserves the full rights to facilitate warranty claims without any liability to repair, replacement or refund unless otherwise directed by the manufacturer. For the sake of clarity Shawmac Industries Australia Pty Ltd facilitates a products manufacturers warranty only and in all circumstances will be guided by the manufacturer for any Repair, Replacement or refund claim.
- Our Suppressor's are made to order and require full payment to enter the production schedule. Whilst we attempt to provide your order as soon as possible waiting times are ordinarily 4-6 weeks.
- Many of our services and products are highly regulated by State and Federal Laws. The regulatory requirements vary considerably across many States and Countries. As such Shawmac Industries Australia Pty Ltd will need to confirm any potential customer is firstly authorised to purchase or deal with any regulated product. We will not conduct any business with any person, business or company unless we can be satisfied the end user is duly authorised.
- We ship our products with Australia Post. We will provide a tracking number for all sales. We maintain no liability or responsibility for shipped goods once handed to Australia Post, this includes for any delay in delivery, damage occurred during delivery or lost shipments.